Welcome to our Refund and Returns Page! Here at our store, all sales of flower and concentrates are final. However, we understand that sometimes things don’t go as planned. Therefore, we will replace any damaged products if you return them unused and in their original packaging.
First off, our Refunds and Returns policy is designed to ensure that you receive only the highest quality products. We inspect all items before shipping, but we also know that accidents happen during transit. Moreover, our return policy for damaged goods means you can shop with confidence. Additionally, our customer service team is ready to assist with any return process, making it as smooth as possible for you.
Furthermore, to initiate a return for a damaged product, simply contact our support team within 48 hours of receiving your order. Provide them with details of the damage and, if possible, photos. This will help expedite the replacement process. Moreover, we will guide you through the steps to return the item safely back to us.
Additionally, once we receive the returned item, we will inspect it to confirm the damage. After verification, we will immediately process a replacement to be sent out to you. Moreover, we cover all shipping costs for the return and replacement of damaged products, ensuring that you are not out of pocket for these issues.
Explore our Home Page today to browse our high-quality selection of flowers and concentrates. Moreover, shop with the assurance that, while all sales are final, your satisfaction is our priority. Additionally, our commitment to replacing damaged goods ensures you receive the best possible products.
Thank you for choosing our shop. We are committed to providing you with exceptional products and customer service. Start shopping now, and experience the confidence of buying from a retailer that supports its customers even after the sale. We’re here to help and ensure your shopping experience is positive and hassle-free.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zen-meds.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zen-meds.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: info@zen-meds.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at info@zen-meds.com for questions related to refunds and returns.
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