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ABOUT US

At ZEN MEDS Cannabis Delivery Service, our mission is to set the standard for safe, discreet, and responsible cannabis delivery in Brooklyn, Queens, and the surrounding areas. We are dedicated to providing a service that prioritizes the well-being and privacy of our customers.

Safety is at the forefront of everything we do. From the sourcing of our products to the delivery to your doorstep, we adhere to the highest standards to ensure the safety and quality of the cannabis products we offer. Our commitment to discretion means that your privacy is our priority, and we take every measure to ensure a confidential and seamless experience.

ZEN MEDS is founded on the principles of responsible cannabis consumption. We believe in empowering our customers with the knowledge they need to make informed decisions about their well-being. Our team is dedicated to fostering a culture of responsible use, where individuals can access the benefits of cannabis in a manner that aligns with their health and lifestyle goals.

In serving the diverse communities of Brooklyn, Queens, and beyond, we recognize the importance of building trust. Our discreet and responsible approach is not just a commitment – it's a promise to our customers. ZEN MEDS is your trusted partner in delivering a safe, discreet, and responsible cannabis experience to enhance your overall well-being and contribute positively to our community.

OUR SERVICE AREA

Business Hours

MON – SAT
10:00 AM   to     4:00 PM
   7:00 PM    to  12:00 AM
SUNDAY
10:00 AM    to     4:00 PM

FAQ

HOW DO I PLACE AN ORDER?

Q. Do you have a minimum order dollar amount? 
A. 1) Start an order, register or login to start an order.  2) Add some of your favorite products to cart. 3) Then checkout and schedule a 
convenient time. EASY as 1 - 2 - 3!

WHAT ARE YOUR PAYMENT TERMS?

Q. Do you have a minimum order dollar amount?
A. Yes. Our minimum delivery amount is $100
Q: How do I pay for my order?
A: We accept cash ($USD) on delivery. Please be aware that our drivers do not cash or products for sale. Exact change is appreciated.
Q. If I forget to order something can I add additional products to my order when the driver arrives?
A. Unfortunately, once an order has been dispatched for delivery no changes are allowed. You will need to place a new order the additional items.
Q: What forms of payments do you accept?
A: Currently we accept CASH only in US dollars. We do not accept outdated U.S. currency missing security features.

WHAT ARE YOUR PAYMENT TERMS?

Q: Something came up… How do I reschedule or cancel a confirmed order?
A: If you need to reschedule or cancel a delivery please send a TEXT message to us at (718) 451-6236. Please include order # and. We will reply as soon as possible to reschedule delivery or confirm the cancellation.
Q: Can I get a refund?
A: All sales are final for flower and concentrates. But we will replace all damaged products if returned unused and in its original packaging. 
Q: What if I made a mistake with my order?
A. Unfortunately, once an order has been dispatched for delivery no changes are allowed. As our drivers do not carry excess product you’ll need to place a new order the additional items.
Q: What if my order is not correct when delivered?
A: If we make a mistake when filling your order we will do everything in our power to correct the mistake as soon as possible. 

CUSTOMER REWARDS & LOYALTY INCENTIVES

Q. How does your Loyalty Rewards Points Program work?
A. Loyalty Points Program

Overview:

Our Loyalty Points Program is designed to reward our valued customers for their continued support and loyalty. Every time you make a purchase with us, you earn points that can be redeemed for exciting rewards.

Earning Points:

For every dollar spent on eligible purchases, you earn 1 loyalty point. The more you shop, the more points you accumulate. Points are automatically credited to your account after each successful purchase.

Redemption Threshold:

points once you reach a minimum of 500 points. This ensures that you can enjoy the benefits of the program without having to wait too long to unlock your first reward.

Maximum Redemption Limit:

You can redeem your points up to a maximum of 50,000 points per order. This flexibility allows you to choose when and how you want to use your accumulated points, whether it's for a small discount or a larger reward.

Redemption Options:

Points can be redeemed as discounts on future purchases. As you accumulate more points, you unlock higher-value discounts. Our redemption process is straightforward, making it easy for you to apply your points during the checkout process.

Special Promotions:

Keep an eye out for special promotions and events where you can earn bonus points or enjoy exclusive offers. We periodically run promotions to show our appreciation for your loyalty.

Tracking Your Points:

You can easily track your accumulated points and their redemption history through your online account. This transparency ensures you are always aware of the rewards you've earned and how you can use them.

As soon as you register a customer account you are automatically signed up to receive points. Register to join our Loyalty Points Program today, and start enjoying the perks of being a valued customer! Thank you for choosing us, and we look forward to rewarding your loyalty.
Q. What is the Birthday Rewards Program?
A. The Birthdays Program is another way we like to show our customers how important they are to us. Just register your birthday in your customer My Account dashboard or during checkout and we’ll take care of everything else. We’ll wish you a happy birthday with 20% off discount every year. All you need to do is enjoy your special day.
Q. What is Give $25, Get $25?
A. At ZEN MEDS, we believe that the joy of discovery is meant to be shared. With our "Give $25, Get $25" Referral Program, it's easier than ever for you and your friends to enjoy the benefits of our premium products.

Here's how it works:

Give $25: As an existing customer, simply refer a friend to ZEN MEDS. When your friend places their first order, they'll receive a special discount of $25 off their purchase.

Get $25: The joy comes full circle! For every successful referral, you, as the referring customer, will also receive a $25 credit towards your next order.

How to Refer-A-Friend:

Share your unique referral code with friends and family via email, WhatsApp, Facebook and X Using the RED Refer-A-Friend Button on the Homepage, the bottom of Checkout page and emails you emails you receive from us. They use the code at checkout, and voila – they save, and you earn!

It's that simple. At ZEN MEDS, we believe in gratitude, and our "Share the Bliss" Referral Program is our way of saying thank you for being part of our community. Spread the love, share the bliss, and let's enjoy the journey together.

[Disclaimer: Terms and conditions apply. Visit our website for more details.]

FLOWER

Q. What is the difference between the different flower categories on your menu?
A. While our flower stock comprises premium top-shelf strains, cultivated in California, including glasshouse varieties and high-quality mid-grade strains. Generally, Marijuana quality grades are often categorized into three main tiers:

Top Shelf/High Quality:

Known as the premium grade, top shelf cannabis boasts the highest quality in terms of potency, flavor, and appearance. These strains are meticulously cultivated, carefully harvested, and typically command higher prices.

Mid-Grade/Mid-Quality:

This category represents cannabis of moderate quality. It's a balance between affordability and potency, appealing to a broader market. While not as premium as top shelf, mid-grade strains still offer a satisfying experience.

Low Grade/Bottom Shelf:

Bottom shelf cannabis is considered the least potent or flavorful. It may have a lower THC content or less appealing aesthetics. Often more budget-friendly, it's suitable for those looking for a basic, cost-effective option.

While our flower stock comprises premium top-shelf strains, cultivated in California, including glasshouse varieties and high-quality mid-grade strains.

EDIBLES

Q: How much of an edible should I eat?
A: Start with a low dose, around 5-10mg of THC, especially if you're new to edibles or have a low tolerance. Pay attention to the product label for potency information. Wait at least 30 minutes to 2 hours before considering more, as edibles take time to take effect. Avoid combining with alcohol or other substances, and stay hydrated. If uncertain, consult a healthcare professional or a knowledgeable budtender. Remember, individual responses vary, so start low, go slow, and be patient.

VAPE CARTS

Q: What’s the difference between a real and a bootleg cart?
A: A real vape cart is a legitimate product from a licensed and regulated cannabis dispensary, meeting safety standards and containing tested, quality ingredients. Always purchase from reputable sources to ensure the authenticity and safety of the product.

Q: My cartridge isn’t working, what do I do now?
A: Not every battery works with every cartridge, so it’s important to to test the cartridge with multiple batteries to see if it’s a battery issue or a cartridge issue.
Suggestion: check the connection because sometimes a cartridge may leak a little and therefore won’t connect with the battery.
Quick Fix – use a Q-tip swab with a little rubbing alcohol to clean off the connection completely, then retry
Q: I’ve cleaned off the connection and tried my cartridge with multiple batteries and it still doesn’t work. What
else can I do to fix this problem?
A: If you tried to troubleshoot the cartridge and it still doesn’t work you can contact us and ask for an exchange. We will arrange to replace the cart the next time we meet. Please return the bad cart in the original packaging.
If the battery still won’t turn after charging, or it has a faulty charger, just reach out to us and we will replace the defective battery the next time we meet.

Contact Us





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